Troubleshoot Xero

A starting point for the most common Xero sync problems.

Table of Contents

Most Xero problems fall into a few groups.

Where to start

Cannot find Xero: see Find Xero in Sovica.
Invoices look wrong in Xero: see Xero fields not mapping correctly.
Codes missing from a menu: see Xero account codes not showing.
Not sure if an invoice went: see Check an invoice synced to Xero.
A sync failed: see Detect sync errors.

If the connection itself seems to have dropped, click Disconnect on the Xero page and connect again. That does not remove what has already synced.

Up next

Next, read Xero fields not mapping correctly.