Communications
Email, SMS and notifications.
Manage automatic notifications
Choose which automatic messages patients receive.
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Edit a notification message
Change the wording and test it before it goes out.
Set reminder timing
Decide when appointment reminders go out.
Create an email or SMS template
Save wording your team can reuse in one click.
Set up a sender address
Send email and SMS from your own name and domain.
Understand the Notification Messages page
Find every automatic email, text and WhatsApp your clinic sends, and see which ones are switched on.
Edit a notification in the studio
Change what a message says, how it looks and how it's sent, with a live preview beside your edits.
Check when and how a message is sent
Find out what triggers a notification and which channels it uses, with a plain-English explanation.
Edit email notifications
Change the wording of any automatic email and see it update in the preview as you type.
Edit SMS notifications
Keep your automatic text messages short and clear, and see what each one will cost in credits.
Create a custom email notification
Replace a standard notification with an email you design yourself, using a saved template.
Create a custom SMS notification
Send your own text for a notification by choosing a saved SMS template in place of the standard one.
Edit the new appointment notification
Change the confirmation a patient receives as soon as an appointment is booked.
Edit appointment reminders
Change what your reminder says, and how far ahead of the appointment it goes out.
Edit the rescheduled appointment notification
Change the message patients get when an appointment moves to a different date or time.
Edit the request feedback notification
Change the message that asks patients to rate their visit once an appointment is complete.
Edit the cancelled appointment notification
Change the message patients receive when their appointment is cancelled.
Edit the no-show notification
Change what a patient is told after missing an appointment, including how to rebook.
Add your cancellation policy to notifications
Show your cancellation terms in confirmation and reminder messages so patients know the rules.
Edit the waitlist notification
Change the message that tells a waiting patient a suitable appointment slot has opened up.
Edit the quote notification
Change the email that carries a quote to a patient or lead, including its button to view it.
Add attachments to notifications
Send a PDF or image with every copy of a message, such as directions or a price list.
Send reminders for virtual appointments
Make sure patients get a join link and clear instructions before a video appointment.
Brand your notification emails
Match your emails to your clinic with its colours, logo and font, by hand or from your website.
Warn patients when a saved card is expiring
Add a warning and an Update card button to confirmations when a card on file is about to expire.
Switch to the new email designs
Update all your standard emails to the newer layout in one step, keeping your wording.
Send notifications by WhatsApp
Send automatic messages from your clinic's WhatsApp number, using your approved templates.
Share records securely
Send documents, forms, letters and prescriptions by a protected link rather than as attachments.
How merge tags work
Use placeholders that fill in each patient's name, appointment and clinic details when a message sends.
Find the merge tag you need
What each group of merge tags covers, from patient and appointment details to invoices and clinics.
Add merge tags to a template
Insert patient and clinic details into a saved template so every message comes out personalised.
Insert form answers with merge tags
Pull a patient's own form answers into an email, such as their photo consent, with no retyping.
Email a template to a patient
Save a message as a template and send it from the patient's card with a couple of clicks.
Manage marketing preferences
Check which marketing messages a patient has agreed to receive, and record any changes.
Edit or delete an email template
Update a saved email template, or remove one you no longer use, from the Templates page.
Edit or delete an SMS template
Update a saved text template, or remove one you no longer use, from the Templates page.
Turn on letters
Switch on the Letters feature for your clinic, so your team can write and send patient letters.
Create a letter template
Set up a reusable letter, such as a referral or treatment summary, with details filled in by merge tags.
Edit or delete a letter template
Update a letter template, or remove it, without changing any letters that you've already sent.
Create a pre-care template and send it
Tell patients how to prepare for a treatment, automatically or by hand from their card.
Create an aftercare template
Write the post-treatment advice your clinic sends, with optional PDFs and videos included.
Send aftercare to patients
Send care instructions automatically after a treatment, or by hand from the patient's card.
Link pre-care and aftercare to services
Connect care content to services, so the right advice goes out with each treatment with no extra work.
Add a medical form to an email template
Include a link to a form in a template, so a patient can complete it straight from your email.
Create template groups
Organise templates into groups so your team can find the right message quickly.
Attach files to care templates
Include instructions, images or consent documents with your pre-care and aftercare messages.
Use community templates
Preview and add ready-made forms and email templates to your account, then adapt them.
Buy credits
Top up the credits that pay for text messages, AI tools and other paid extras when you run low.
Turn auto top-up on or off
Buy credits automatically when your balance drops low, so your text messages never stop.
Unblock an email after a bounce
Remove a patient's address from your bounce list so that their emails start arriving again.
Set up domain authentication
Confirm to email providers that Sovica may send for your domain, so that messages stay out of spam.
Why use your own email domain
Why email from your own domain looks more professional, and gets delivered more reliably.
Why verify your email sender
What confirming your sender address does for trust and delivery, and what happens if you don't.
Edit a sender address
Change the name or email address patients see, and choose which messages it's used for.
Delete a sender address
Remove a sender you no longer use, and choose another default first if it's your current one.
Set a default sender
Choose which address messages come from when no location rule picks a different sender.
Set up an enterprise email
Send through your organisation's own mail setup when a shared sender address isn't enough.
Set up fax
Get a fax number for your clinic so you can send and receive faxes without a fax machine.
Send and receive a fax
Handle faxes as conversations in your shared inbox, alongside your email, text and calls.
Fax inbox overview
How fax numbers, sending and incoming documents work in your shared inbox, in one short guide.
Register an SMS sender ID in Ireland
What Irish clinics need to do to keep sending text messages from their name under the 2025 rules.