FAQs & Troubleshooting
Quick answers and common fixes.
Can't sign in
Fixes for password, code and clinic problems.
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A button or page is missing
Why you might not see something a colleague can.
Card and payment problems
What to try when a card payment will not go through.
Software and system requirements
The computer, browser, phone and internet connection Sovica works best on.
Payments FAQ
Quick answers about payment methods, fees, deposits, refunds and disputes.
Why credits are useful
How one pay-as-you-go balance covers messages, security and AI tools.
Can I have more than one currency?
Why each clinic uses a single currency, and what to do across borders.
Check the system status
See whether a problem is on our side or specific to your clinic.
Troubleshoot AI notes on the mobile app
Fix missing AI options, silent recordings and notes that do not appear.
Troubleshoot the patient portal
Fix the problems patients most often report when signing in or using it.
Why room changes are restricted
Why you sometimes cannot move an appointment to a different room.
Error messages
What the most common Sovica error messages mean and how to fix them.
How the spell checker works
Catch typos as you write notes, letters, emails and templates.
Not receiving a sign-in code
What to check when your two-step code does not arrive by text or email.
A new version of Sovica is ready
What the update banner means and how to pick up the latest version.