Card and payment problems
What to try when a card payment will not go through.
Start with where the problem shows up: at the till, on the reader or on a repeating payment.
The Card Terminal option is unavailable
It needs a registered terminal at the sale's location. If there isn't one, follow Register a card terminal.
The reader shows as offline
Readers marked (offline) in the list, or Offline on the Terminals tab, are not reachable. Check that the reader has power and that its Wi-Fi is connected, then try again.
The card does not go through
If the screen keeps waiting, click Cancel to free the reader and send the payment again. If the card is declined, the reason appears at the till. Click Try again, or use another card or payment method.
A membership payment failed
Use Change card or Retry payment on the patient's membership. See Pause or cancel a membership for more.
Up next
Next, read Software and system requirements.