Payments FAQ
Quick answers about payment methods, fees, deposits, refunds and disputes.
What can patients pay with?
Card by card terminal, by manual entry or from a saved card.
A card taken elsewhere, recorded but not charged, and cash.
Account credit, loyalty points, gift vouchers and package sessions.
A payment link that the patient pays themselves.
Which provider handles cards?
Stripe, through your wallet. Processing fees show on each payout.
Can I take part-payment?
Yes. Enter less than the amount due, and the balance stays on the invoice as Part paid.
How long does a refund take?
Card refunds usually take 5 to 10 business days to reach the patient, depending on their bank.
How do I track unpaid invoices?
Go to Money and filter Invoices by status. The Unpaid balance on the overview gives the total.
Can I ask for a deposit?
Yes. Set up a deposit policy, then patients pay when they book online or at the calendar.
Can patients add credit online?
Yes, by Account top-up through a payment link or the patient portal.
What about a dispute?
Open Disputes in Money, read the reason and either accept it or submit evidence before the Respond by date.
Up next
Next, read Why credits are useful.