A button or page is missing
Why you might not see something a colleague can.
Sovica hides what your role does not allow, so two people can see different menus and buttons in the same clinic. This is normal and is usually fixed by changing a permission.
The button is not there
Actions you cannot perform do not appear at all. Ask an administrator to check your role and permissions, and tell them what you were trying to do.
You see a message instead of a page
You're not allowed in here. The page needs a permission you don't have. It names the permission and the admins who can grant it.
That's a staff-only door. The page sits outside your role.
This page isn't enabled for your clinic. The feature is off for the whole clinic, so a change to your role won't open it. Use the support link on that page.
Some pages depend on setup as well as permissions. For example, AI Scribe stays locked until an administrator turns it on for you, and Create Transfer needs more than one location.
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