Can't sign in
Fixes for password, code and clinic problems.
Most sign-in problems come down to the password, the two-step code or which clinic your account belongs to. Find the message you see below.
Wrong or forgotten password
Click Forgot password? on the sign-in page and then Send reset link. See Change your password for the full steps.
Code problems
Did not receive a code? Click Resend. for a text or email code.
That code is not valid. Try again. Check for typos, and that your authenticator app is the one you set up for this account.
That code has expired or was tried too many times. Send a new one.
Lost your device? Enter a recovery code, or choose Use a different method if your clinic allows others.
No clinic to open
Your account is not a member of any clinic yet means you need an invitation. Ask your clinic to send one, then use Join clinic from the email.
Up next
Next, read A button or page is missing.