Account & Billing
Sign-in, security and your subscription.
Change your password
Update your password or reset a forgotten one.
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Set up two-step sign-in
Protect your account with an authenticator app.
Manage your subscription
See your plan, change your card and get invoices.
The password reset email has not arrived
Request a reset link and find it when it does not reach your inbox.
Set your passcode
Choose the 4-digit code that unlocks the calendar and pathway.
Can't sign in to the mobile app
What to check when the staff app will not let you in.
Why you need a passcode
How a personal passcode protects patient data on shared devices.
How two-step sign-in works
Why a code is needed after your password, and which methods you can use.
Locked out after wrong codes
Why repeated wrong sign-in codes lock you out, and how to get back in.
Fix sign-in after being logged out
Clear old tabs and sessions when signing back in does not work.
How long patient links last
When links you send patients for forms and invoices stop working.
Keep your account secure
Everyday habits that protect your login and patient data.
Sign in with a passkey
Use Face ID, Touch ID, Windows Hello or a security key to sign in.
Sign out on all your devices
End every session in one click if a device is lost or left signed in.
Make your clinic account more secure
Use your security score and rules to tighten clinic-wide sign-in.
What a Super Admin can do
The access that comes with the Super Admin role, and how to use it.
Make Sovica look larger
Zoom your browser to make text and buttons bigger or smaller.
Clear your cache and cookies
Fix pages that look wrong or out of date by clearing stored browser data.
Join a beta feature
Try new features early and tell the product team what you think.
Use and clear trial sample data
Explore your free trial with examples, then wipe them when you are ready.
Features that use credits
Which actions spend credits, and how text messages are counted.
The low credit balance banner
Why the low balance banner appears and how to clear it.
Buy a credit bundle
Top up credits by hand or set up automatic top-ups.
Update your subscription card
Replace the card used for your plan, add-ons and credits.
Download a subscription invoice
Find, preview and save invoices for what you pay us.
Resolve an account restriction notice
What to do when a failed payment puts your access at risk.
Cancel your subscription or an add-on
Cancel an add-on from Setup or request to end your plan and export data.