Can't sign in to the mobile app
What to check when the staff app will not let you in.
Sign-in trouble on the app usually comes down to the app version, the device, or a password or PIN problem.
Check these first
Update the app from the App Store.
Use a supported device: an iPhone or iPad on iOS 17 or later.
Check your connection. Switch between Wi-Fi and mobile data to test it.
Password and PIN
If your password fails, reset it from the web sign-in page.
If you forgot your PIN, follow Reset your PIN.
If you see a code screen, enter your 6-digit code or a recovery code.
Device rules
Your clinic may limit sign-in to one device, require approval for new devices or block access outside the clinic. An administrator can check these under Staff App in Setup.
Still stuck
Close and reopen the app, restart the device, then reinstall the app. If that fails, contact Sovica support.
Up next
Next, read Why you need a passcode.