Resolve an account restriction notice
What to do when a failed payment puts your access at risk.
Table of Contents
A restriction notice means a subscription payment has failed and a balance is overdue. Your account is not being closed, and your data is safe. The usual causes are an expired, replaced or empty card.
The notice
A banner shows how many days are left before access stops. If access has already stopped, you see a page with steps to pay.
Fix it
Replace the card. See Update your subscription card.
Or, if the card is fine, ask Sovica support to retry the charge.
Tell support once you have changed the card, so they can collect the balance.
Up next
Next, read Cancel your subscription or an add-on.