The password reset email has not arrived
Request a reset link and find it when it does not reach your inbox.
Forgot your password? A reset email gets you back in. If it does not appear, the cause is nearly always a spam filter or a different email address.
Request the email
On the sign-in page, click Forgot password, enter the email on your account and send it. The email has a link for choosing a new password.
If it does not arrive
Wait a few minutes, then look in your spam or junk folder.
Check you typed the address on your account. Reset emails only go there.
Check that your mailbox is not full.
At a company email address, ask your IT team to allow email from Sovica.
Request again and use the newest email. Only the latest link works.
Requesting many emails in a short time stops further sends for about 15 minutes, even though the page looks the same. Wait, then try once more.
An administrator can also ask you to choose a new password from your Team profile. Still stuck? Contact Sovica support.
Up next
Next, read Set your passcode.