Not receiving a sign-in code
What to check when your two-step code does not arrive by text or email.
Table of Contents
Check how codes are sent
An administrator can look at Business Details on the Security tab, under Account 2FA preferences.
Check your contact details
Under Team, open the profile and check the mobile number or email. Numbers need a country code, such as +447700900000.
If it still does not arrive
Click Did not receive a code? Resend.
Check spam for email codes.
Check your phone has signal and is not blocking unknown senders.
Use Choose a verification method to try another way, or a recovery code.
An administrator can reset your method from Manage 2FA enrolment if you have lost access to everything.
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Next, read A new version of Sovica is ready.