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Introducing the next phase of Sovica: the architecture for agentic care
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Check when and how a message is sent

Find out what triggers a notification and which channels it uses, with a plain-English explanation.

Table of Contents

Not every message sends itself. Some go out when something happens, some on a schedule, and some only when a person clicks Send. The How it's sent tab explains which applies.

  • Open Edit template on the message.

  • Click How it's sent.

  • Read When is it sent? and How will they receive it?

If a patient says a message didn't arrive, start here. Check the channel is on, then check their record has an email address or mobile number.

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Next, read Edit email notifications.