Add your cancellation policy to notifications

Show your cancellation terms in confirmation and reminder messages so patients know the rules.

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Putting your terms in your messages means patients see them before they might cancel.

Go to Setup, Client Notifications, and click Edit template on a message.
Under Message details, click Manage cancellation policy.
Write your policy and save.
Back in the studio, check the preview, then click Save changes.

Your fees are configured separately under Setup, Policies. Make sure the text matches those settings.

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