Set reminder timing
Decide when appointment reminders go out.
Timing is set per message, so each reminder can go out when it suits your patients. Good timing gives people a chance to rebook rather than miss a visit.
Change when it sends
Go to Setup, Client Notifications and open the Appointments tab.
Click Edit template on Upcoming appointment reminder.
Open the How it's sent tab and find Reminder timeframe.
Choose an option under Send, then set the Days and Time, or the Hours.
Click Save changes.
Existing appointments
If you turn reminders on after appointments are already booked, a notice appears at the top of the page. Click Schedule items to queue reminders for those upcoming appointments.
Other timed messages
Request feedback works the same way and goes out after an appointment is marked complete. Choose how long after the visit it should send.
Up next
Next, read Create an email or SMS template.