Xero integration errors
What common Xero sync error codes mean and how to clear them.
Table of Contents
Errors appear on the Sync Errors tab with an Error code and Description. View Log gives the detail.
Common causes
Invoice not found: it was deleted in Sovica before it could sync.
Contact not found: Contact for this invoice could not be found in Sovica. The patient was removed or merged.
Invoice not found in Xero: it may have been deleted there, or belong to another organisation.
Validation errors: Xero rejected a value, such as a missing account code or a closed period.
Fix and retry
Correct the cause, then retry the sync from the invoice’s icon. If a run of errors starts at once, check the connection is still active.
Up next
Next, read Detect sync errors.