Create and manage cancellation reasons

Set the reasons staff pick when an appointment is cancelled.

Table of Contents

Reasons show why bookings fall through, and can apply your cancellation policy.

Create one

Go to Setup, open Cancellation Reasons and click New Cancellation Reason.
Enter the Friendly Name.
Choose the Cancellation type: Late Cancel or Early Cancel.
Choose whether to Apply the corresponding cancellation policy.
Click Create.

Staff choose from this list when they cancel from the calendar. Click a reason to edit it, or archive it from the row.