Video consultation questions

Answers to common questions about rejoining, devices, recording and connection problems.

Table of Contents

Closed the call by accident? Click the appointment on the calendar and join again. Patients can reopen the link in their confirmation email.
Can I join from a phone? Yes. Patients use the link in their confirmation email. Staff can too, but a computer also lets you see the patient card during the call.
Does it work without a camera? Yes, but the other person can't see you.
Is it recorded? No, recording isn't available. The visit stays on the card as a past appointment.
Patient can't connect? Check their browser's camera and microphone permissions, and ask them to try another browser.

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