Troubleshoot a card reader
Fix connection and communication problems with your card reader.
Most reader problems are network problems. On the Terminals tab, check whether the reader shows as Online or Offline.
Will not connect to Wi-Fi
Open the reader’s settings and tap the network.
Check it has internet, a good signal and an IP address.
Use a password-protected network.
Cannot communicate with the reader
Put your computer and reader on the same network.
To test, put both on a phone hotspot and try again. If that works, your network is the cause.
Ask your network admin to check the firewall and VPN rules and to add a DNS rebind exception for the reader.
Ethernet dock not working
Connect both cables before putting the reader on the dock.
Will not turn on
Charge it for at least an hour with the supplied cable, then hold the power button.
Still stuck? Contact Sovica support with the reader’s serial number, which is on its card on the Terminals tab.