Troubleshoot online booking

Find the cause when a patient says they can't book, starting with the readiness checks.

Table of Contents

Start with the checklist on Overview. Anything not ready is the likely cause.

Common problems

A service is missing: check it's active, available online and has staff assigned.
No times are showing: check the provider has a shift at that location, and that a room is free if the room check is on.
A provider is missing: check they're assigned to the service and location, and available online.
A location is missing: check This location accepts online bookings.
Payment fails: check card payments are connected.