Introduction to communication intelligence
Keep calls and consults on the record.
Sovica keeps what is said to and by your patients on their record. Your team reads the history in one place, and agents use it to draft the next step.
Calls and conversations
Inbox gathers SMS, email, web chat, WhatsApp, Messenger, Instagram and calls into one list. Use Link to client to attach a conversation to the right patient. It then appears on the Communications tab of their card.
AI Scribe
AI Scribe captures the consult and drafts the note, ready for you to check.
Open Clients, then AI Scribe, and find the appointment under Sessions.
Click Start AI Scribe, then capture the patient’s recording consent.
Treat as usual, then click Stop recording. Sovica produces the Transcript and a draft note.
Review the draft and click Finalise. Choose what to save: a Treatment note, Letter to patient, Prescription or Diagnostic codes.
Nothing is saved to the patient record until you click Finalise.
Up next
Next, read Introduction to notes.