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Email notification best practices

Make your automatic patient emails look polished and build trust.

Table of Contents
  • Use your brand colour for buttons.

  • Keep your logo and layout the same across all messages.

  • Put the key details first: date, time, place and practitioner.

  • Use merge tags, so each email is personal and correct.

  • Keep the wording brief and warm.

  • Send yourself a test before switching on a new template.

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Next, read SMS notification best practices.