Change an appointment status
Track a visit from waiting through to complete.
Every new booking starts as Waiting. Updating the status as the day goes on lets the whole team see who is here and who is running behind.
Update the status
Click the appointment to open its card. The row of steps near the top holds Waiting, Arrived, Complete and Running Late. Click the one that applies. A message confirms the change and the card on the grid updates.
Mark a no show
Click No Show on the card once the appointment time has passed. For a visit that has not started yet, you will see a message asking you to use cancel instead, so nothing changes.
Complete visits automatically
If your team would rather not do this by hand, open Settings from the calendar toolbar, choose Settings again, and turn on Auto-complete appointment status under Configuration.
Up next
Next, read Reschedule an appointment.