What to do when lab results stop syncing
Read the status on the lab's card, fix the sign-in, and catch up on results you missed.
Table of Contents
Labs connected with a portal sign-in sync about every half hour. If results stop arriving, go to Setup, then Labs, and find the lab under your connected labs.
Read the card
Connected with a Last synced time means things are working.
Waiting for the first scheduled sync means the lab was just connected.
Scheduled sync is switched off means automatic syncing is off, but Sync results still works.
Fix a sign-in problem
A changed password is the usual cause. Click Configure and enter the current details.
Save. The next sync catches up on missed results, up to 30 days.
Labs that use email or fax, or that send results another way, don't show a sync status.
Up next
Next, read Track requests in the lab queue.