Collect and reply to reviews
Ask for feedback and respond from one page.
Sovica asks patients for feedback after a visit and gathers the responses under Marketing, then Reviews.
Set up requests
On Reviews, click Settings.
Use Questions to choose what you ask and Notifications to control how requests go out.
Under Integrations, turn on Send clients to Google, paste your Google review link and pick when patients are redirected.
The Request feedback notification goes out once an appointment is marked complete. It links to your survey.
Reply to a review
Each row in the list has a Reply action. Write your response and post it. The review then leaves your Needs reply list. You can also Hide a review so it stays off your public page.
Show them off
Public page opens the page of published reviews you can share.
Trust badges gives you a badge to add to your website.
Analytics summarises ratings over time, and Export downloads every review.
Up next
Next, read Set up a referral campaign.