Set up a no-show and cancellation workflow

Reach out to patients after a missed or cancelled visit, with an easy way to rebook.

Table of Contents

Create a workflow, using an appointment status change to cancelled or no-show as the trigger.
Add a short delay.
Add a text or email with your booking link.
Add a task for reception if they don't rebook.
Test, then click Publish.

Keep the tone friendly. Your standard notification may already cover the first message.

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