Counter a dispute with evidence

Submit the right documents to the bank when you believe that a payment was valid.

Table of Contents

Clicking Counter Dispute opens Submit Dispute Evidence.

Under Tell us about the dispute, say why you should win.
Under Collect Evidence, add signed consents, booking and visit records, receipts and messages.
Add Customer details and your Refund and cancellation terms.
Submit before the deadline.

Stick to facts and keep files clear. Evidence completion shows how much you've added. Everything goes to the bank, which makes the decision.

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