When to accept a dispute
Know when it's better to accept rather than challenge a dispute, and what accepting means.
Table of Contents
Accepting means you agree the money goes back to the cardholder. You can't undo it.
Accept when:
You find the charge was a mistake or a duplicate.
The treatment didn't happen, or you owe a refund.
You've no evidence, or the amount is too small to justify the effort.
Click Accept Dispute on its page. The bank may charge a fee even when you accept.
Up next
Next, read Create and manage taxes.