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Introducing the next phase of Sovica: the architecture for agentic care
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When a patient withdraws a dispute

What happens if the patient cancels a dispute with their bank, and what to do about it.

Table of Contents

A patient may ask their bank to withdraw a dispute, often after talking to you.

  • It isn't always a win, so check the status on Disputes.

  • If you've refunded them as well, take care not to be out of pocket twice.

  • Keep your response in place until the status changes.

Ask for written confirmation from the patient as a backup.

Up next

Next, read When to accept a dispute.