View and manage disputes
See card payments that patients have challenged, and respond to them before the deadline.
Table of Contents
A dispute happens when a patient asks their bank to reverse a card payment.
Open Money and go to Disputes, or check Disputes needing response on Overview.
Review Amount, Status, Reason and Respond by.
Open one to see the details.
Click Accept Dispute or Counter Dispute.
Configure chooses who gets dispute emails, either all wallet users or Selected staff. Don't miss the deadline, as the money stays with the bank.
Up next
Next, read Counter a dispute with evidence.