Set up a cancellation and no-show policy
Protect your income with a saved card and fees for late cancellations and no-shows.
Table of Contents
Go to Setup, Policies, and open Cancellations and No-shows.
Under Late Cancellation Fees, choose how long before an appointment the fee applies.
Choose the Fee type, then the Late cancellation fee (%) and No-show fee (%).
Turn on Allow Override so staff can waive it.
Turn on Notify the client to email them.
Click Save.
Patients confirm with a card when they book. Recommendation suggests typical settings.
Up next
Next, read Manage cancellation fees on the calendar.