Prevent disputes
Simple habits that stop payment disputes starting, from clear terms to prompt communication.
Table of Contents
Most disputes come from confusion, not fraud.
Use a clear business name on statements.
Put your cancellation terms in messages, and get consent when booking.
Keep signed forms and notes on the patient card.
Send receipts every time.
Answer complaints and refund quickly, when appropriate.
A patient who can reach you is much less likely to call their bank.
Up next
Next, read When a patient withdraws a dispute.